1. Introduction
Prospera Hoy LLC (“we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or communicate with us via email, phone, SMS/text message, or other channels.
By using our website or engaging with us, you agree to the terms of this Privacy Policy.
2. Information We Collect
We may collect the following types of information:
a. Personal Information
- Full name
- Email address
- Phone number
- Postal address
- Financial or income information (for financing qualification)
- Identification documents (if applicable)
b. Non-Personal Information
- IP address
- Browser type
- Referring website
- Time and date of visit
- Pages visited
- Click behavior
c. Communication Information
We may collect the content of any messages you send to us or we send to you (e.g., email or SMS), including metadata (date/time, number used, etc.).
3. How We Use Your Information
We use your information to:
- Respond to your inquiries
- Provide financing or property-related services
- Evaluate your eligibility for credit or financial products
- Send promotional emails, SMS, or calls (with your consent)
- Personalize and improve our website and services
- Comply with legal obligations
4. Legal Bases for Processing
Depending on your location, we may rely on different legal bases to process your personal data, such as:
- Your consent (opt-in forms, SMS consent, etc.)
- Contractual necessity (e.g., processing financing applications)
- Legal obligations
- Legitimate interests (e.g., marketing our services)
5. Sharing Your Information
We do not sell your personal information. However, we may share it with:
- Service providers who perform tasks on our behalf (e.g., CRM systems, email platforms, lenders)
- Legal authorities when required by law
- Third-party partners with your explicit consent
6. Marketing & Communications
You may receive promotional emails from us. You can opt out at any time by clicking the “Unsubscribe” link at the bottom of our emails.
Text Messaging (SMS)
By providing your mobile number, you agree to receive text messages (SMS) from Prospera Hoy LLC. Message and data rates may apply. You may opt out anytime by replying “STOP.”
Phone Calls
By submitting your contact information, you agree that Prospera Hoy LLC or its representatives may contact you via phone, including using automated dialing systems. You may opt out at any time by requesting to be placed on our internal do-not-call list.
7. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyze traffic, and deliver personalized content. You can control or disable cookies through your browser settings.
8. Data Security
We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, use, or disclosure. However, no system is 100% secure.
9. Data Retention
We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, or resolve disputes.
10. Your Privacy Rights
Depending on your location, you may have the right to:
- Access the personal data we hold about you
- Request correction or deletion of your data
- Withdraw your consent to communications
- Request to limit or object to data processing
- File a complaint with a regulatory authority
If you wish to exercise any of these rights, contact us using the details below.
11. Children’s Privacy
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.
12. Changes to This Policy
We may update this Privacy Policy periodically. The updated version will be indicated by a revised “Effective Date” and will be effective immediately upon posting.
13. Contact Us
If you have questions about this Privacy Policy or our data practices, contact us at:
Prospera Hoy LLC
Email: contact@prosperaloans.com
Phone: 1-888-908-8556
